FLAT RATE SHIPPING POLICY (when offered):
Bumpers shipped within the lower 48 United States to a business capable of 18 wheeled freight delivery are privvy to flat rate shipping. The flate rate shipping does not apply if purchasing more than one item unless otherwise specified.
Ranch Hand Flat Rate Shipping: All bumpers must be shipped at the same time and must be shipped to the same location. Offer is valid for a limited time and offer is solely available at the discretion of Peacemaker Truck Accessories, LLC. No offer is valid in conjunction with any other special offer.
All special offers may be approved or denied at the discretion of Peacemaker Truck Accessories, LLC and its representatives.
TOUGH COUNTRY ORDER POLICY:
Once an order for a Tough Country bumper is placed (order placed being at the time the credit card is run and the invoice generated) we cannot accept returns or cancellations due to the fact that these bumpers are custom built to order therefore requiring specific fabrication of accessories for each application that potentially may not be duplicated for years. If a revision to an order is requested we will do our best to incorporate it depending on how far in the production process the part is. Tough Country bumpers are custom built generally to customer specifications and we will not accept responsibility for a cancellation or design change for any reason. Peacemaker accepts no responsibility if customer decides to alter the bumper in any way, shape, or form. If there are questions during an install we have tech people that can assist in ensuring the proper mounting procedure is followed. Tech people work 8-5 Mon-Fri excluding most major holidays.
We now offer a 3 month lay-away-plan on non sale items. It is your responsibility to call us to make payment each month at your convenience. Lay away plan sales are final. Our lay-away-plan does not apply to items on sale or special. A non-negotiable 15% restocking fee will apply to cancelled lay-away items.
Delivery and ownership of parts are taken upon signing shipping Bill of Lading. If extensive shipping damage is present (bent steel), DO NOT sign for delivery on the bill of lading and take pictures of the damage. It is the responsibility of the buyer to inspect the product purchased for shipping damages upon delivery and before signing shipping receipt. Bumpers are inspected and in perfect condition when they leave our shipping facility, any damage done is on the part of the freight company thereafter and is customer responsibility to note "damaged" or refuse the shipment if extensive damage is present.
We will accept a return at Peacemaker's expense if the part shipped is not the correct part number for the truck given at time of order and reflected on the invoice. In the event the wrong truck details were given by customer at time of order (this information will be listed on the invoice sent) and the part shipped matches that truck, Peacemaker is not responsible for the in-discrepancy. If we ship a bumper other than that specified on the invoice customer will need to let us know BEFORE mounting the bumper to the truck. In the event that a wrong or damaged bumper is mounted to the truck or otherwise used in any way we will consider the bumper to be gladly accepted and/or altered regardless of condition or whether it is the correct part. If minor shipping scratches are noticed after taking delivery we have custom matched paint we can send you at no charge to apply to the scratches. Please keep in mind, these are heavy duty steel bumpers and all powdercoating, like anything else subjected to the elements, tends to wear over the course of time. Bedliner is one of the best defenses against the elements. Manufacturers warranty applies. Please ask us for manufacturers warranty information. Peacemaker Truck Accessories, LLC offers no warranties express or implied for the products we sell, the warranties are offered through each specific manufacturer and we can assist customers in these claims.
DISCREPANCIES & SHORTAGES:
Peacemaker Truck Accessories, LLC sends all order confirmations via an invoice over e-mail and through USPS only upon request. It is the responsibility of the customer to notify Peacemaker if they did not receive an itemized invoice. Customer must notify Peacemaker Bumpers immediately upon delivery of any extensive (visibly bent steeel) damage done while in transit and refuse delivery of the product before signing shipping receipt. Customer should indicate all shortage claims with Peacemaker Truck Accessories LLC, and should so note shortage on Bill of Lading and require driver's signature (Example: if two bumpers were ordered and only one was delivered). All Peacemaker Bumpers are shipped with necessary hardware, if a bumper was delivered without necessary hardware or bolts, please notify us at (855) 286-7379 and we will take care of it.
DISCLAIMER FOR ALL PRODUCTS SOLD ON THIS SITE:
Peacemaker Truck Accessories, LLC offers no warranties express or implied for bumpers sold on this site. Warranties are offered through each specific manufacturer and we can help you with a claim depending on the specific part. Peacemaker Truck Accessories, LLC products should not be relied upon as protection for vehicle in the event of a collision or rollover. Installation of bumpers that Peacemaker Truck Accessories, LLC sells may alter the original characteristics of vehicle set forth by manufacturer. Peacemaker Truck Accessories, LLC assumes no liability as a result of altered characteristics of vehicle set forth by manufacturer. Peacemaker Truck Accessories, LLC also assumes no liability for faulty or improper installation of any manufacturers products. (We have tech people you can speak with Monday-Friday 8-5 CT in the event that assistance is needed to mount a bumper). In the event that customer alterations are made to the bumper, whether they be structural or aesthetic, Peacemaker Truck Accessories, LLC will not accept returns for any reason. Peacemaker Truck Accessories, LLC assumes no liability in the event of an accident on behalf of and party involved and does not claim to offer products that will save lives or prevent vehicular damage.
That being said, we work very hard to make our customers happy. It is rare that we have a returned item and in the event that we do, we will do our best to be sure the customer is ultimately satisfied.